Human Recources about Rewards and recognition Essay

Human Recources about Rewards and recognition - Essay Example This paper discusses strategies that can be employed in business to improve the system of reward and recognition both for the staff and the customers. Increased action may not be the necessary outcome of reward. The quality of work is more important than the quantity of work. Some managers give equal importance to both. Therefore, reward should encourage the employee to increase both the quality and the quantity of work. The difficulty with a standardized reward and recognition program is that it is a completely impersonal process. Instead of thinking about the specific people involved, the company provides the same generic rewards to everyone. But when an element of fun and play is added to a financial reward or bonus, the experience becomes personalized and much more memorable for the award recipient. (Weinstein, 1997). The approach to reward and recognition proposed by Zigon is consistent with Victor Vroom’s Expectancy Theory according to which, different employees have different likes and dislikes so standardizing a set of rewards and patterns of recognition may not work for all. Managers’ efforts should be directed at aligning the rewards with the interests of individual employees (University of Minnesota, 2010). In her article, Ryan (n.d.) has evaluated the effectiveness of the non-monetary incentives in comparison to the monetary incentives. Ryan (n.d.) expresses that she could not find any strong empirical evidence to say whether the non-monetary incentives work. However, objective empirical evidence elaborating the strength of the non-monetary incentives is there. Malotte, Hollingstead, and Rhodes (1999) found that the non-monetary incentives like grocery store coupons were 86 per cent effective in returning the patients for the skin test reading whereas efficiency of the monet ary incentive of $10 was 95 per cent. While it is important to take measures to enhance the productivity of the staff, it is equally important to do the needful